Often, organizations shy away from adopting or upgrading their digital transportation management solutions, because the task seems just too complicated. If that describes your situation, know that you are not alone in feeling so. The solution lies in taking small and meaningful steps.
According to Christian Titze, research director at Gartner, supply chain businesses must asses their company’s culture to determine their readiness to adapt new digital offerings. She adds, “If in doubt, consider piloting small projects to determine whether the potential benefit of the technology trend is worth the risk and required investment in new skills, capabilities and services.” That’s some handy advice right there. In addition, you could take inspiration from the following case studies about shippers, 3PL businesses, and other businesses related to the transportation and logistics industry, overcoming unique challenges by adopting newer technologies.
Case 1 – Data Warehousing Solution
A steamship equipment depot management facility that stores and repairs equipment for some of the largest steamship companies in the world, needed to disseminate information among its many facilities, provide customers with timely and credible repair estimates, keep them informed about their equipment, provide them with an interface where they could view equipment activity, approve repairs, and create bookings. They also needed to provide customers with data that could be integrated in their own systems and applications.
Aptude built a robust data warehousing solution that allowed the depot’s customers to access the new enterprise system via a secure internet connection. Gate activity (storage) was captured in real time using a hand-held device with images that updated a live database via a 802.11 b connection. Repair estimates were generated on the hand-held unit as intermodal equipment came into the depot. The estimates were also sent to the database via an 802.11 connection. Once the repair was stored in the database, a scheduled job would electronically notify the depot’s client that a repair estimate was created for a particular unit, and they needed to approve or disapprove it.
The new hand-held/ repair piece can potentially save days in the repair estimation process. The application has increased labor efficiencies, provided immediacy, and increased customer satisfaction. Repair estimates that are more credible, accurate, and timely lead to more repair approvals which led to higher sales. Reducing labor resources via the hand held, online reports and business to business transactions reduces our client’s expenses.
Case 2 – Application Support Solution
Our client, a Chicago based leader in transportation and logistics, provides multi-modal solutions throughout North America. Founded in the early 1970s, they have created and supported a myriad of application environments both old and new in over four decades. These include Oracle Transport Management, Legacy AS400 Applications, real time mobile applications, and a host of additional middleware, BI and database applications. The client needed a sound 24X7 support infrastructure for these applications.
Aptude provided the client with a 24/7 application support model across their Applications, BI, Mobile, Database Administration, Identity Management. The solution utilized world class Cherwell ITIL based ITSM software with capabilities that include: Incident Management, Change Management, Problem Management, Request Management, Event Management, Release & Deploy Management, Service Portfolio Management, and Knowledge Management.
Advantages include reduction in issues & tickets, and lower cost for application support. Expensive IT resources were freed up allowing them to work on more strategic application initiatives. The client achieved peace of mind, knowing support was handled 24/7 by a trusted source using sophisticated tools and technology.
Case study 3 – Mobile Application Solution
A leading inland container and steamship line organization with multiple facilities around the United States had an enterprise custom web based application that tracked container and chassis information as it entered and exited the yard gate. Data captured was logged via paper and then at the end of the day was entered into the client’s web based custom solution. Additional data integration occurred with their clients who were steamship companies. Information disseminated included repair estimates, daily storage charges, etc.
The client’s existing legacy system incurred delays, while labor costs and errors were embedded in their manual processes. For instance, a repair would be noted on the check-in sheet, while another inspector would later go into the field and create an estimate on paper. This information was further entered into the website and pushed to the client, creating several layers of redundancies. Additionally, delays occurred in disseminating information to their clients due to the lag in entering the data into the website.
Aptude created a hybrid mobile application for the inspector at the gate that captured both inbound and outbound gate traffic and pushed it to the internal applications as well as the client in real time. In addition, repair estimates, when needed, were generated at check-in with related videos and photos. The estimate with related back-up information was pushed to the client for approval. The implementation of the hybrid mobile application took a labor intensive process which often caused several days of delay and reduced it to minutes – thereby increasing revenue, reducing user error and labor cost.