Introduction Aptude has served as expert data consultants to some of the most well-known companies in the world, including some we can’t name. Our clients span nearly every industry and ask us to help them with a variety of projects. While we can do almost anything, some of our best work involves deep expertise [...]
Introduction As a leading provider of data-related services to our many industry-leading and blue-chip clients, we sometimes have to explain the difference between our various data-related capabilities. Aptude does a lot of high-profile data projects, which means we’ve developed breadth and depth of capabilities. If you’re looking for a clear return on investment (ROI) [...]
Every month we want to say hello and acknowledge the work anniversaries from our esteemed employees. We have a great crew and we're so happy to have them on board. Vinod Kumar Manchikanti - 14 years Ravi Kumar Kotla - 11 Years Santosh SIddamsetty - 10 years Kumara swamy Bonala - 10 [...]
Aptude's Erich DeJesus with be a part of this Microsoft Business Solutions Spanish-language panel. One of the biggest challenges in large companies today is the ability to automate tasks that are overly routine. With user friendly Power BI tools, it's easy. In this discussion panel, the speakers will share some experiences and chat about [...]
If you’re looking to optimize your service desk operations for your entire user base, then one often untapped place to do that is by implementing service desk resources and staff for your Spanish-speaking user base. This is especially important for the transportation industry – one of our main clients – because more and more [...]
If you’re like many CIOs or IT Service Desk Managers, you’re probably looking at the data and wondering how next to improve operations. Or perhaps the ask to improve certain metrics or costs are coming from executive leadership as a goal for 2021. Whatever the reason, you’re likely looking to maximize your service desk [...]
Working within an ITIL® framework can be confusing, especially for those new to ITIL 4 lingo. There’s a reason that IT Support is called “Service Desk”, however it’s not uncommon for team members to confuse terms such as service desk, help desk, customer service, and ITSM. In this article, we’ll explore the four terms [...]
Aptude’s Mexico-based locations allow our organization, which is already strong in Data Science, AI/ML, Digital Transformation and Full-Stack Development, the ability to hire excellent resources who will meet the ongoing needs of our clients throughout the globe. Aptude’s clients demand strong, highly skilled technicians who can deliver superior deliverables in an Agile fashion. This location [...]
Effective service desk operations runs on knowledge management - specifically, knowledge base (KB) articles. Knowledge Base articles can help your end users solve problems on their own and help your IT Support team resolve issues more efficiently. KB articles also serve as a training tool, encapsulating your knowledge, procedures, and processes in an easy-to-digest, [...]
As a proven provider of Outsourced ITIL® IT Support and Service Desk Staff, the Aptude team works to stay on top of ITIL® nomenclature and best practices. And if you’re a manager or executive leader who has to make decisions within an ITIL® framework, then it’s imperative you speak the same language as your [...]
As mentioned in our previous blog, we promised to explore the seven risks of outsourcing your software development, ways to address those risks head-on, and how our proprietary system helps you mitigate each of them. To recap, those seven risks are: Risk 1: High Hourly Cost Risk 2: Time Zone Differences Risk [...]
As mentioned in our previous blog, we promised to explore the seven risks of outsourcing your software development, ways to address those risks head-on, and how our proprietary system helps you mitigate each of them. To recap, those seven risks are: Risk 1: High Hourly Cost Risk 2: Time Zone Differences Risk [...]
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