Aptude's Erich DeJesus with be a part of this Microsoft Business Solutions Spanish-language panel. One of the biggest challenges in large companies today is the ability to automate tasks that are overly routine. With user friendly Power BI tools, it's easy. In this discussion panel, the speakers will share some experiences and chat about [...]
If you’re looking to optimize your service desk operations for your entire user base, then one often untapped place to do that is by implementing service desk resources and staff for your Spanish-speaking user base. This is especially important for the transportation industry – one of our main clients – because more and more [...]
If you’re like many CIOs or IT Service Desk Managers, you’re probably looking at the data and wondering how next to improve operations. Or perhaps the ask to improve certain metrics or costs are coming from executive leadership as a goal for 2021. Whatever the reason, you’re likely looking to maximize your service desk metrics. [...]
Working within an ITIL® framework can be confusing, especially for those new to ITIL 4 lingo. There’s a reason that IT Support is called “Service Desk”, however it’s not uncommon for team members to confuse terms such as service desk, help desk, customer service, and ITSM. In this article, we’ll explore the four terms [...]
Aptude’s Mexico-based locations allow our organization, which is already strong in Data Science, AI/ML, Digital Transformation and Full-Stack Development, the ability to hire excellent resources who will meet the ongoing needs of our clients throughout the globe. Aptude’s clients demand strong, highly skilled technicians who can deliver superior deliverables in an Agile fashion. This location [...]
Effective service desk operations runs on knowledge management - specifically, knowledge base (KB) articles. Knowledge Base articles can help your end users solve problems on their own and help your IT Support team resolve issues more efficiently. KB articles also serve as a training tool, encapsulating your knowledge, procedures, and processes in an easy-to-digest, [...]
As a proven provider of Outsourced ITIL® IT Support and Service Desk Staff, the Aptude team works to stay on top of ITIL® nomenclature and best practices. And if you’re a manager or executive leader who has to make decisions within an ITIL® framework, then it’s imperative you speak the same language as your [...]
As mentioned in our previous blog, we promised to explore the seven risks of outsourcing your software development, ways to address those risks head-on, and how our proprietary system helps you mitigate each of them. To recap, those seven risks are: Risk 1: High Hourly Cost Risk 2: Time Zone Differences [...]
As mentioned in our previous blog, we promised to explore the seven risks of outsourcing your software development, ways to address those risks head-on, and how our proprietary system helps you mitigate each of them. To recap, those seven risks are: Risk 1: High Hourly Cost Risk 2: Time Zone Differences [...]
This fall, we’re opening its latest Mexico location in what is believed to be “Mexico's Silicon Valley”. Situated in the state of Jalisco, Guadalajara is the second most populated city in Mexico with over 1.4 million residents. It’s renowned for its success in software development, business, finance, art, and culture. It’s a beautiful location and popular tourist spot for [...]
As mentioned in our previous blog, we promised to explore the seven risks of outsourcing your software development, ways to address those risks head-on, and how our proprietary system helps you mitigate each of them. To recap, those seven risks are: Risk 1: High Hourly Cost Risk 2: Time Zone Differences [...]
As mentioned in our previous blog, we promised to explore the seven risks of outsourcing your software development, ways to address those risks head-on, and how our proprietary system helps you mitigate each of them. To recap, those seven risks are: Risk 1: High Hourly Cost Risk 2: Time Zone Differences [...]
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