Application Support Solution

Our client, a Chicagoland based leader in Transportation and logistics, provides multi-modal solutions throughout North America. Their services include intermodal, brokerage and logistic services. They were founded in the early 1970’s and they currently generate over 3 Billion a year in revenue. They have a long history of high-achievement, client commitment and continual improvement. Their history of excellence is evident through continuous growth, industry awards and employee satisfaction.

In their four plus decades of growth, which includes a number of acquisitions, our client has created and supported a myriad of application environments both old and new including Oracle Transportation Management, Legacy AS400 Applications, Real-time Mobile applications and a host of additional middleware, BI and database applications. These dynamic and comprehensive applications provide the organization great opportunity for their stakeholders. These same applications also demand attention and support.

With support excellence in mind, our client turned to Aptude to help implement a sound support foundation/infrastructure and provide ongoing 24/7 support to insure long-term application sustainability while reducing support TCO.

CHALLENGES:
  • Procuring resources that were capable of supporting multiple technology platforms (legacy and modern) was difficult
  • The cost to support these applications were rising
  • Strategic, newer initiatives, were being delayed for critical IT resources were being pulled into support needs
  • Bugs/Issues
SOLUTIONS:

ITIL Based 24/7 Application Support – powered by Aptude

  • Portfolio Management
  • Implemented a 24/7 Support model across support areas including: Application, Business Intelligence, Mobile, Database Administration, Identity Management
  • Utilized world-class Cherwell ITIL based ITSM software with capability that includes: Incident Management, Change Management, Problem Management, Request Management, Event Management, Release & Deploy Management, Service Portfolio Management, Knowledge Management
BENEFITS:
  • Reduction in Issues/Tickets
  • Lower Application Support TCO
  • Freed up expensive IT resources allowing them to work on more strategic application initiatives
  • Peace of mind, knowing support was handled 24/7 by a trusted source using sophisticated tools and technology

Keep Moving Forward with Aptude

Aptude is your own personal IT professional services firm. We provide our clients with first class resources in a continuous, cost-containment fashion.

Our support services will free up your senior IT staff from the overwhelming burden of day-to-day maintenance issues. Now they’ll have time to launch those new projects and applications you’ve been waiting for. Simply put, we can free up your resources and contain your costs. Let’s have a quick chat to discuss our exclusive services.

Contact Us

What Are You Working On?

Looking for intelligent technological solutions? Seeking consultation on your upcoming projects? Need a quote for services? Contact Aptude’s executive team directly. It’s amazing just how much one little email can rapidly accelerate your productivity.

Uday Mehta

Managing Partner

EMAIL UDAY

Guy DeRosa

Managing Partner

EMAIL GUY

Srinath Parepally

Managing Partner

EMAIL SRINATH

Keep Moving Forward with Aptude

Aptude is your own personal IT professional services firm. We provide our clients with first class resources in a continuous, cost-containment fashion.

Our support services will free up your senior IT staff from the overwhelming burden of day-to-day maintenance issues. Now they’ll have time to launch those new projects and applications you’ve been waiting for. Simply put, we can free up your resources and contain your costs. Let’s have a quick chat to discuss our exclusive services.

CONTACT US TODAY