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For Technical Professionals, Developers, and Programmers.

  • 5 easy ways to improve service desk operations

5 Easy Ways Companies Can Improve Service Desk Operations

By |2020-09-24T14:04:25+00:00September 9th, 2020|

With everything else to do, many companies struggle to develop a highly responsive ITIL service desk environment which consistently meets end user and customer expectations.End users want to effortlessly engage with the companies they work with. It’s simple, but not always achievable with companies still using legacy systems, or manually tracking incoming calls.In the United [...]

Creating an Integrated Data Science Center of Excellence (COE)

By |2020-09-28T21:56:00+00:00June 19th, 2020|

A 5 step process for creating an Integrated Data Science Center of Excellence (COE) COE – Is a centralized data analytics hub surrounded by a selected group of highly intelligent experts that are like-mined and consistently aligned within business units to make better strategic decisions.  A company's success is established by managing resources conclusively, [...]

Top 5 Customer Service Software Applications – To Maximize Office Effectiveness

By |2020-06-09T15:18:08+00:00June 9th, 2020|

Optimize Performance and Profitability Each year companies of all sizes from big to small, public to private, are faced with new IT challenges and tackling poor business performance associated with inadequate customer service, weak employee competence, and reduced office inefficiency.  The accumulation of day-to-day customer service problems, coupled with IT staff shortage and poor [...]

  • 5 Step Remote Work Plan

A Modern Approach to Telework with Simple Next-Generation Technology

By |2020-04-16T20:56:51+00:00April 2nd, 2020|

An Easy 5-Step Remote Work Plan for 2021 For many people in corporate America, have a belief that telework --is for the chosen few, or offered to employees as a company perk. Where managers extend working from home to their selected workforce as an added incentive to keep teams happy and provide a work-home [...]

Taking the Road Less Traveled as U.S. Companies Move to Mexico

By |2020-08-19T18:52:54+00:00March 2nd, 2020|

The Fastest, Growing Global Technology Hub in Latin America You must be thinking – How did Mexico grow to be the largest exporter of high-technology goods and the third-largest trading partner? When did Mexico turn out to be the leading hub for major manufacturing companies? At what time did Mexico develop into a country [...]

5 Pitfalls in Data Migration (And the Ways to Avoid Them)

By |2020-03-26T20:17:37+00:00October 14th, 2019|

What CEO and IT Directors Need To Know in 2020 As companies prepare for 2020 and move their business into the 21st century, many CEO’s and IT Directors are struggling to support their legacy mainframe systems. Legacy data from databases, reports, files, and software assets stored in mainframes are currently in use today - [...]

Connecting BI to Your IoT Strategy –What do you need to know?

By |2020-08-19T19:19:00+00:00September 24th, 2019|

Adopting Internet of Things (IoT) technology is spreading across many industries-especially among businesses. With this continued growth, the IoT market is on pace to grow over $3 trillion annually by 2026, according to Business Insider. With how the IoT industry is growing, if the device can be connected, it WILL be connected. So where [...]

RPA Case Studies

By |2019-12-18T16:06:01+00:00December 18th, 2018|

Case Study 1: Refining the Process BUSINESS CHALLENGE A large company was receiving 150-200 orders a day. This required manual labor before it could be approved for payment. As data arrived from various systems in unstructured data formats (PDF/Scanned Documents), it was difficult to extract the correct details and enter them into corresponding various [...]

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