EDI Support & Data Mapping

Aptude offers the most comprehensive 24x7x365 EDI support with the best EDI team in business.

For EDI to work correctly, there’s a lot of things that have to happen in the right order at the right time. It’s an intricate process that requires perfected split-second timing from a lot of different data sources. Aptude knows how to make the system work from the get-go and keep it running smoothly. That’s why we monitor all EDI transactions in real-time, respond to any translation errors quickly, and put permanent solutions for many translation errors before they even hit the EDI system.

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Is your team facing EDI challenges due to delayed 210s, 204s, 856s?

Do you have 24x7x365 monitoring in place for your inbound and outbound EDI transactions?

Does your team have an ability to respond to translation errors quickly?

Is your EDI system working to is capability?

Do you have round the clock support for your clients, carriers and vendors?

Are you able to onboard customer quickly and respond to their changes in time?

If any of these are the challenges you’re facing with your EDI system/process, don’t worry. We can help.

Mapping Done Right

We have the expertise to tune EDI/SI systems and databases to vastly improve performance. Our team will make sure whether it’s an inbound 204 order from customer or an outgoing 210 invoice, it gets processed on-time and the acknowledgements are send back to complete the transaction cycle.

Try us for a few weeks and see what you think. We may be able to do a no-cost, no-obligation pilot for you.

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Support services include:

  B2B/EDI 24*7*365 support, maintenance and onboarding
  Oracle Transportation Management (OTM) – Support
  OTM 24*7*365 Monitoring (Interfaces, Integration, Agents, Server & Application performance)
  OTM upgrade services – On Prem to Cloud
  OTM New Client Onboarding
  OTM Existing Client Customization
  OTM Integration with Various Enteprise Applicaitons/Systems
  OTM Daily Reconciliation of financial and operational data
  Legacy Transportation Application Management Systems
  Transportation and Logistics Mobile Development and Support
  Database Support and Apps Database Support (OTM)
  Reporting and Analytics against Transportation Management Applications and related Implementation and Integration support
  Gate Automation and related integration Knowledge Management
  SOA Integration Support
  Legacy Transportation support services (RPG, iSeries)

ITIL Based Application Support

Aptude’s 24/7 Transportation and Support Services includes the use of ITIL-based industry software which can include the following management capability.

  Incident Management
  Change Management
  Problem Management
  Event Management
  Knowledge Management
  Release Management
  Request Fulfillment
  Service Asset & Configuration Management
  Service Catalog
  Service Level Management
  Service Portfolio Management

JD Edwards Development & Support

It’s important to have a solid team that understands JD Edwards software inside-out. Our knowledgeable team can provide the highest level of augmentation to your existing staff. We also offer support solutions to assist as needed, which can free up your senior IT staff from the overwhelming burden of day-to-day maintenance issues. Your team can finally attend to new projects and new application development while our technical staff plays defense troubleshooting the system.

JD Edwards empowers your organization to innovate in a digital economy. Leverage automation, data-guided decision-making, and digital products or services to achieve your organizations’ desired business outcomes.

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IBM eCommerce – Open For Business

More than just an online catalog and a shopping cart, you need essential ecommerce software that provides a seamless, cross-channel, multi-tier shopping experience across all touchpoints. With some many readily available options, it can be difficult to choose the right one. Shopify, Big Commerce, WooCommerce and Drupal all have unique basic capabilities. At Aptude, we feel if you want a completely comprehensive solution, IBM WebSphere Commerce is the way to go, as it supports all selling business models including B2C, B2B, and B2B2C through one ecommerce implementation.

Ecommerce software from IBM provides a personalized, elegant and seamless shopping experience, whether your customers interact via the web, mobile devices, social media, call centers or in-store touchpoints. This means you’ll have consistent ecommerce catalogs, pricing, promotions and discounts across every channel, regardless of which avenue they arrive from. It’s no longer savvy to rest on those “if you build it they will come” laurels. Your eCommerce system has to be streamlined and optimized for the best possible experience across every possible platform, otherwise you’ll lose sales.

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24/7/365 Support

What happens when things go wrong? Aptude’s  monitoring and support gives you the power to anticipate and troubleshoot issues before they occur. Should a critical issue arise, Aptude is there to augment your team, solving the problem quickly and efficiently. We offer different levels of service depending on your technological needs.

Working with an IT firm that knows your industry and your technology leads to:

  Cost Reduction/containment and greater ROI
  Free up in-house strategic resources to work on high priority activities
  Increased resource predictability
  Increased application/system uptime
  Ability to ramp-up and ramp-down testing resources and capabilities

It’s amazing how one quick email can change your life. Give us a shout! We’ll get back to you right away with the right person for what you’re looking to accomplish.


Aptude provides onsite and offshore Oracle DBA support, which includes troubleshooting, back-up, recovery, migration, upgrades, and daily maintenance of Oracle database servers. Aptude has been working with our team for the past four years and we continue to use them and are satisfied with their work

Warren E., Schneider National

Aptude provided us with Oracle DBA migration support, including an upgrade from Oracle 11.1 to Oracle 11.2, and the project was completed on time and to specifications. The project manager and project consultants were responsive and proactive, resulting in a successful conclusion to the work. I would definitely contract with them again, and have recommended them to other technical offices at the University of Georgia.

David C., University of Georgia