Infrastructure Services
Unified management of the modern datacenter
As a Microsoft Certified Gold Partner and Azure re-seller, Aptude has the resources and capabilities to architect and deploy comprehensive infrastructure solutions with Microsoft’s technology stack – whether your data is on-premise or in the cloud.
Microsoft Office 365 Services
Microsoft System Center
Web, Email and Cloud Security
Streamline your IT Infrastructure
With the growth of public, hosted, and hybrid cloud solutions, new challenges have emerged for IT management. Managing your IT infrastructure has become less about what’s happening within your company’s firewall and more about managing data and applications wherever they are. Without the right technology and tools these complex environments can quickly become costly and inefficient.
Dedicated Services
– Business critical & customized services
– Technology, environment complexity
– Time critical projects
– Audit requirements & control
Shared Services
– Standardized tasks
– Cost efficiencies
– Optimal resource utilization
– Flexibility & scalability
– 24×7 coverage
– Multi-Geo location support
– USA, Mexico, India & Malaysia
Hybrid Services
– Mix of complex and standardized tasks
– Dedicated resources for some services
– Flexibility and scalability
Support Levels
Level 1
- Login or access issues
- Ad hoc request handling
- Basic operational issues, break/fix instructions
- Knowledge base lookup solutions
- Support identified L2/L3 issues
- Basic Network and Connectivity Issues
Level 2
- Handles break/fix, configuration issues
- Handles escalated issues from Level 1
- Authorized research and implement fixes for new issues
- Needs work arounds, Source Identification & Problem recreation
Level 3
- Troubleshooting, configuration, database admin
- Break/Fix server, network, email, file shares
- Deploy solutions to a new problems
- Go-to team for solving difficult issues
Level 4
- Projects
- Handling escalated issues
- Product related issues (SW/HW)
OnSite/OffSite/OffShore Transition Process
Onsite Engagement Manager
Activities
- Interviews onsite PM’s & Leads
- Establishes mutually agreed upon engagement model
- Determines support, greenfield and current and enhancement projects
- Process dates for KAP, Transition & Steady State
- Analyze workload, resource transitioning, logistics etc
- Recommends which tasks can be OnSite/OnSite/OffShore
- High level operational process
Deliverable
- Transition project planning
Knowledge Acquisition Process (KAP)
Activities
- Current infrastructure inventory
- Knowledge transitioning plan
- Create technical management document
- Facilities & Infrastructure setup (Offsite & OffShore center setup)
- Execution process
- Onsite & Offshore lead role defining
Deliverable
- Technical document
- Execution Process Document
Transition
Activities
- Perform a shadow support with the existing team for Onsite/Offshore team to understand process.
- Weekly transition reports
- Finalize operational procedures document
- Perform reverse shadow
- Sign off documentation
- Official transition activities to Onsite/Offshore teams
Deliverable
- Technical document
- Execution Process Document
Steady State
Activities
- Client/Vendor ownerships
- 100% Production support by Onsite/Offsite/OffShore teams
Deliverable
- Monthly metrics on the performance
Infrastructure as a Services (IaaS)
Looking for help? Let’s start by figuring out what you need.
End User Computing Checklist
Windows Server Admininstration Checklist
Our MSP Tools & Technologies
Network Performance Monitor
- Multi-vendor network monitoring for fault, performance, and availability.
- Automated capacity forecasting, alerting and reporting
Application & Infrastructure
- Deep performance visibility of commercial and custom applications.
- Monitor across private, public and hybrid cloud environments.
Database Performance Analyzer
- Multi-Dimensional Performance AnalysisTM finds bottlenecks fast.
- On-premises, cloud and virtualized databases, no agent needed.
Hyper-V & VMware Troubleshooting
- Identify and remediate VMware vSphere and Microsoft Hyper-V problems.
- VM capacity planning and sprawl.
Network Bandwidth Analyzer Pack
- Customizable network traffic reports.
- Multi-vendor device and flow support.
Network Configuration Manager
- Multi-vendor network change and configuration management.
- Real-time configuration change notification.
Team Structure. Flexible Delivery Model.
Remote Monitoring & Management
Tachyon
Tachyon helps security & Operations teams to investigate incidents in context and remediate all endpoints in real-time. 99% of Vulnerabilities exploited are known by security and IT.
Windows Servicing Suite
WSS provides complete automation of all windows servicing scenarios, including migration, replace, home user and break/fix.
App Clarity
AppClarity is a software asset management tool offering the fastest, most cost-effective way to reduce software sprawl, and establish visibility and control of your software usage and speed.
WSS Appl Migration
Application Migration solves the complexity of application management with a specially curated catalog and automation engine delivering scalable application rationalization and migration.
End Point Management
Keep Moving Forward with Aptude
Aptude is your own personal IT professional services firm. We provide our clients with first class resources in a continuous, cost-containment fashion.
Our support services will free up your senior IT staff from the overwhelming burden of day-to-day maintenance issues. Now they’ll have time to launch those new projects and applications you’ve been waiting for. Simply put, we can free up your resources and contain your costs. Let’s have a quick chat to discuss our exclusive services.
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