Here’s What to Expect When You Contact us Today
First, we’ll have a call to discuss your needs and if we’re a good fit. We might not be, and that’s okay. But if we can help, we’ll clearly outline what working with us would look like.
If working together sounds good, we’ll move forward.
We’ll work fast to find and place technically proficient IT Support resources for you within 2-3 weeks. Your new team member(s) will start immediately and learn your system, processes, and requirements. Then they’ll begin taking work during the hours you need.
Escalations Get Handled On Time and To Satisfaction
As your outsourced team, we’ll handle escalation tickets quickly and promptly. We’ll uncover root causes and work to fix them, whether that means writing code for the next release or quickly patching an issue that’s caused a Major Incident Response. Whatever it is, we’re here for you.
Satisfaction Guaranteed Thanks to the Continuous Feedback Model
Your Aptude Project Lead will meet with you as often as needed to ensure your complete satisfaction with the way work is handled. In fact, this “continuous feedback” is one benefit cited by the packaging company we performed hypercare support for.
AptudeFlex Responds to Your Needs and Budget
Need to ramp up support during critical periods or to support an initiative? No problem. We can quickly provide more help to scale with you. Need to ramp down the number of team members? That’s no problem, either. We’ll work with you to “right size” your project team, even if it means keeping just one person on staff right now.