Aptude, a leading IT Professional Services firm located in Naperville, is looking to add an Inside Sales Representative / Account Manager to our team.
The sales representative will work cooperatively with Account Managers, Marketing Managers, Principles and other members of the team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
- Work with existing clients, defining their ongoing need and communicating such needs to both operational and technical staff, so that we can better serve them.
- Work with our consultants in the field to gain insight into client behavior and determine potential opportunities to add further value.
- Generate new sales by understanding our prospects needs and matching those needs with the capabilities Aptude brings.
- Provide input to the marketing team and work collaboratively with them to generate inspiring and thoughtful campaigns across a myriad of rich social, direct and indirect media streams.
- Determine customer requirements and expectations and communicate those challenges, visions with Aptude’s technical and development teams.
- Design, Create and present proposals to our client and prospect base as needed.
- Proactively recommend skillset needed by customers to increase customer satisfaction.
- Identify opportunities to Increase sales and average order size by means of cross-selling to different individuals within prospect or client organization.
- Communicate with clients in a continuous fashion through an organized and detailed process.
- Remain current on technology news, consumer preferences, software applications and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals.
- Identify trends in customer satisfaction or dissatisfaction.
- Manage time effectively, meet personal goals and work effectively with other members of the team.
- Follow company policies and procedures.
- Perform other duties as assigned.
$50k to $80k plus commission based on experience.
Office or call center
Less than 1 month