Let Aptude Alleviate The Burden
For over 20 years, Aptude has helped companies better manage their IT Support, ITSM, and legacy application support. ITIL based support teams can ramp up in a myriad of models in as little as 2-3 weeks and will touch base as often as you need to discuss metrics and review feedback in an iterative process.
Get Tier 1 through Tier 4 IT Service Desk Agents who can do…
• ITIL® IT Support, including incidents and requests processing for a variety of applications
• IT and Non-IT related Service Desk initiatives supporting via multiple languages including: English, Spanish, or Portuguese
• Production Support and Application Maintenance – corrective maintenance, bug fixes, production support, and coordination among Levels (internally or externally)
• Production Enhancements – adding new functionality such as integrations, interfaces, applications, and reports