Aptude IT

Aptude IT Service Desk is a cloud-based service management solution built to streamline the way you provide support and deliver services to your organization. Whether you have a small IT operation with basic IT ticketing needs or a large enterprise with a complex IT infrastructure and mature processes, Aptude IT Service Desk is designed to meet your current needs with the flexibility to scale and support your future business requirements.

ITSM Solution

Service Desk

  • Full ITIL suite (incident, problem, change, release) paired with customizable automation
  • Automated asset discovery with integrated CMDB for real-time impact on technology and services
  • Powerful service catalog workflow engine and a user-friendly service portal

Automation

Automating processes within your service management strategy reduces repeat work to make it easier for your team to get stuff done. Our automations capabilities give you the tools you need to build rules that drive efficiencies with ticket routing, approvals, alerts and more.

Configuration Management DataBase Software

Aptude IT Service Desk configuration management database (CMDB) gives you greater visibility into the technology infrastructure of your entire organization. The connections between users, assets, and any other configuration items are now available at your fingertips, allowing you to better support your employees and the systems critical for their success.

Dashboards

Gain more visibility into your service desk… in one glance. With Service Desk dashboards, you have real-time snapshot into the current state of your service desk. Choose from a robust selection of out-of-the-box widgets, or build your own custom widgets to support your needs.

Discovery

Automatically update asset and technology inventory for complete and accurate data from your IT infrastructure.

Employee Self Service Portal

Imagine if employees had a single portal for any service they’re looking for — from IT to HR to facilities and more. By submitting requests through the portal, service providers collect all of the information they need upfront to provide faster resolutions. And, the employees have a one stop shop to submit, search for, or connect with an agent for all of their internal needs.

Help Desk Knowledge Base

In your organization’s rapidly changing technological landscape, it is now more critical than ever to document resources to best support your technicians and your employees. A robust knowledge base provides a consolidated database of articles and solutions that can be easily referenced by anyone within your organization.

Incident Management

Your employees regularly interact with companies that deliver exceptional customer experiences. But, when they come to work, do they experience the same excellence from your service desk? Incident Management enables you to deliver world class service to your employees so that they’re more productive and effective in their jobs.

IT Asset Management

Today’s employee relies on technology more than ever before. From monitors to networking equipment, proper IT asset management allows you to easily control your technology landscape. Keep track of every asset within your organization to ensure employees are equipped with the tools they need to get their work done.

IT Change Management

Out with the old and in with the new. Changes aren’t always easy. Especially when changes impact your organization and your employees. An effective ITIL change management process includes clear communication to the people affected, preventing (or at least reducing) frustration while improving service quality and consistency across the day-to-day operations of your company.

Problem Management

You may not be able to completely prevent incidents from becoming problems, but you can quickly identify problems and their root causes. When a major problem impacts your employees, it’s critical to escalate this issue through your internal ITIL framework and processes so it can be quickly resolved – ensuring your employees and your organization remain productive.

Reporting

You have your service desk and all of the data that comes with it. How can you consolidate this data to identify what is working and what is not working? Our reporting capabilities allow you to quickly identify areas for continued improvement.

Service Desk Mobile App

Just as your employees need the tools necessary to work when and where they want, your technicians need to be just as capable of providing support whether it’s from the office, the field, or home. Our iOS and Android applications allow your team to support the organization from our IT app anywhere, on any device.

Contact Us Today

Bhasker Chittanoori

Director of Infrastructure
EMAIL BHASKER
p: 630.445.1211

Keep Moving Forward with Aptude

Aptude is your own personal IT professional services firm. We provide our clients with first class resources in a continuous, cost-containment fashion.

Our support services will free up your senior IT staff from the overwhelming burden of day-to-day maintenance issues. Now they’ll have time to launch those new projects and applications you’ve been waiting for. Simply put, we can free up your resources and contain your costs. Let’s have a quick chat to discuss our exclusive services.

CONTACT US TODAY