Business Intelligence and Data Support Services

Aptude’s 24/7 Premium BI support can be tailored to the needs of your organizations BI and Data needs

Support Areas include Database Administration, Report Maintenance and ETL monitoring.
Let your talented BI and Data developers focus on strategic initiatives while Aptude manages the maintenance and critical support. Aptude’s sixteen years of BI experience and a 24/7 Level 2 and Level3 BI and Data support capabilities can work with your on-premise or cloud-based solutions

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This Logo is Important

Let’s face the facts, it takes a lot of training and discipline to become a Microsoft Gold Partner. As a Microsoft Gold Partner, Aptude specializes in providing the most current Microsoft technology-based solutions to all of our clients. We can help you take full advantage of the cloud, opening a wide array of new opportunities for you to grow your business. We can carefully assess your goals, do the due diligence, identify a solution that meets all of your requirements. We can help your business become much more agile and efficient. It’s what we do.

Business Intelligence Support at Work for You

Aptude’s BI support service frees your BI team to provide more strategic value to mission-critical BI initiatives. Our clients no longer want their top BI Architects and BI Developers to be bogged down by ongoing support and maintenance.

Stakeholders and shareholders are increasingly demanding cost containment from their support groups. To address this demand, Aptude provides a high-quality BI support model while reducing total cost of ownership for BI support.

Our BI Support solutions can be implemented in a myriad of models including shared support, shared services and/or dedicated services for ongoing BI application and BI maintenance.

BI Support Challenges

Enterprise BI environments have a number of BI platforms and processes, integrating with Database products, multiple analytic or visual tools, and complex ETL components. You have invested heavily in your BI team to strategize and develop new capabilities to your client base.

These solutions may be predictive analytics, Big Data or one of the many approaches to put modern BI in the palm of your user’s hands.

Internal BI resources don’t have the time to focus on support and/or maintenance, and these high-level personnel are too costly to be tied to support initiatives.

The Aptude Approach

Our teams quickly become familiarized with your BI product solutions and technology that resides in your enterprise. We then have the ability to resolve high-level issues, as well as enhance and maintain existing BI solutions including reporting, analytics, ETL, database development(stored procedures), Database Administration and more.

Aptude provides added value by utilizing an ITIL problem management approach using proven tools and strategies to track and benchmark tickets/requests, while communicating the results of outstanding issues to management. Our continuous improvement model helps us reduce BI related incidents.

Reliable Support

Our unique services provide your organization with critical priority support/response across a technology-diverse BI solution environment while containing cost. With Aptude’s BI support you now have on-demand access to a pool of expert, dedicated, knowledgeable staff familiar with your BI and Database application system.

In addition to cost-efficient support, you also have sustainment capability allows your organization to turn from “product support” to “new product delivery” with minimal ramp-up time and cost. All this with a partner who understands your technology and related business.

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A Cool, Informative Guide About Managing Your Data

Download Aptude’s whip-smart PowerBI eBook, where we extensively discuss the truths and myths regarding Business Intelligence. We also highlight many of Power BI’s Artificial Intelligence features that can enhance your organization and help you make better decisions. We also provide a quick list of benefits when utilizing Power BI, especially involving sentiment analysis.

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Business Intelligence Specialized Skills for a Dynamic Enterprise BI Environment

Aptude is a BI and Big Data systems implementation and integration innovator with two decades of IT consulting experience. As a Microsoft and Oracle Certified Gold Partner, we have the experience and expertise to support even the most complex enterprise BI environments.

Discover the reliability of our BI support services, and spend more time focusing on moving forward with your vital business initiatives.

Contact us using the form below for a free consultation on how Aptude can unburden your development teams and implement a cost-effective, process driven BI support solution customized for your technology and industry specific requirements.

ITIL Processes Supported

  ✓  Incident Management
  ✓  Change Management
  ✓  Problem Management
  ✓  Request Management
  ✓  Release & Deployment Management
  ✓  Service Level Agreement
  ✓  Services Portfolio Management
  ✓  Knowledge Management

BI Supported Environments

  ✓  Database Administration
  ✓  Database Development
  ✓  Reporting and Analytics
  ✓  ETL
  ✓  BI Application Enhancements
  ✓  BI Application Maintenance

Keep Moving Forward with Aptude

Aptude is your own personal IT professional services firm. We provide our clients with first class resources in a continuous, cost-containment fashion.

Our support services will free up your senior IT staff from the overwhelming burden of day-to-day maintenance issues. Now they’ll have time to launch those new projects and applications you’ve been waiting for. Simply put, we can free up your resources and contain your costs. Let’s have a quick chat to discuss our exclusive services.

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