IT Retainer Services2018-09-06T19:33:57+00:00

IT Retainer Services

If your company has database administration or software development needs that don’t warrant a full-time staff, Aptude’s IT retainer services are the ideal solution. When you enroll in one of our budget-friendly retainer service packages, you’ll have on-demand access to expert technical resources – and the peace of mind that your IT needs are being addressed.

Outsource tasks more efficiently and at lower cost! We offer two IT retained service packages: DBAExtend and DevExtend.

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DBAExtend is designed for:

Companies that need additional, periodic, or off-hours database services Companies that require backup support services in case of a major outage or a special project Companies whose existing staff lacks the expertise to perform tasks required for certain systems

Your service hours may apply toward completion of the following database administration tasks:

  • Capacity Planning
  • Disk Space Management
  • Database Performance Tuning
  • Database Security
  • PL/SQL Tuning
  • Patching
  • Regular database and application maintenance
  • Upgrades & migrations
  • Reviewing current backup and recovery procedures
  • Real Application Cluster (RAC) support
  • Manual and automated testing

DevExtend is designed for:

Companies coming off of a development project and need ongoing development support Companies with legacy systems that need ongoing support Companies that sporadically require IT development services Existing staff lacks expertise to perform tasks required for certain systems.

Your service hours may apply toward completion of the following software development tasks:

  • Bug fixes
  • Legacy system support
  • Code maintenance/application support
  • Report modifications
  • New report development

How it works:

You will purchase a block of hours for use during the month. Hours can be used flexibly, for planned activities, special projects, and unexpected maintenance. Any extra hours will be billed at the same hourly rate. We can help you determine the level or support your company needs based on your combination of applications, databases, and existing IT support. In the first month, we’ll take time familiarize ourselves with your environment, equipment and code; assess current practices; and recommend best practices and an action plan to follow moving forward.

Your company will be assigned a key contact – an Aptude resource who will serve as your main point-of-contact and project manager. He or she will be a liaison between your company and Aptude, sharing information and documentation to ensure the team’s delivery of your various services. They’ll keep you up-to-date through a weekly conference call and/or customized maintenance report.

Aptude’s retained services allow you to manage costs by using resources only when they’re needed. You’re not paying in-house developers during downtime, and you’re not losing knowledge and expertise due to attrition. What’s more, with knowledge of your systems and best practices, your Aptude team can help you in various capacities with your future projects.

Additional Benefits:

  • Priority support/response in emergencies and escalation of critical issues
  • On-demand access to pool of expert, dedicated, knowledgeable staff familiar with your systems
  • Aptude becomes a long-term partner

Technologies supported:

  • Microsoft (.NET, JAVA)
  • Microsoft BI (SSRS, SSIS, SSAS)
  • Oracle Fusion
  • Oracle BI
  • Business Objects
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What our clients are saying…

schneider-national

Aptude provides onsite and offshore Oracle DBA support, which includes troubleshooting, back-up, recovery, migration, upgrades, and daily maintenance of Oracle database servers. Aptude has been working with our team for the past four years and we continue to use them and are satisfied with their work

Warren E., Schneider National

build

Aptude provided Build.com a Java, MySQL, Webservices and other UI based solution in the business domain of analyzing and reporting on user activities for our ecommerce website. Utilizing Omniture’s APIs to download, parse, and regenerate and upload back so that we could be more effective in our marketing. I was satisfied with their project work and delivery and would consider utilizing them for future projects.”  Build.com

Dan D., build.com

ugahead

Aptude provided us with Oracle DBA migration support, including an upgrade from Oracle 11.1 to Oracle 11.2, and the project was completed on time and to specifications. The project manager and project consultants were responsive and proactive, resulting in a successful conclusion to the work. I would definitely contract with them again, and have recommended them to other technical offices at the University of Georgia.

David C., University of Georgia

wolters-kluwer

Thank you for the hard work your team has put forth to staff the contract positions at Wolters Kluwer. Aptude has consistently scored high in our supplier carding and even more important you are a vendor we can always trust. I am especially impressed with your ability to tackle our positions that other vendors have not been able to fill.

Andrea G., Wolters Kluwer

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