Hybrid and Native Mobile App Support Services

On-demand access to a pool of expert, dedicated staff familiar with your mobile applications

Aptude supports the latest mobile application development platforms, providing diverse support solutions including a tiered mobile app support system and product enhancement/maintenance delivery.

SCHEDULE A CALL TODAY

Mobile Application Dev Support Overview

Aptude’s unique services provide your organization with critical priority support/response across a potentially technology-diverse mobile solution environment while containing cost. With Aptude’s Mobile support you now have on-demand access to a pool of expert, dedicated, knowledgeable staff familiar with your mobile application system/frameworks. In addition, cost-minded and valuable sustainment capability allows your organization to turn from “product support” to “new product development/delivery” with minimal ramp-up time and cost. All this with a partner who understands your technology and related business. This support offers reliable, consistent capabilities that can only be matched by full-time dedicated employees.

Hybrid and Native Specialized Skills for a Dynamic Mobile App Environment

Mobile App support requires a team who is familiar with the development technology as well as the mobile operating systems and related releases. With the advent of new devices, ongoing releases with upgrades/patches, library code changes/enhancements you need a support team capable of resolving the issues related to this complex mobile app environment. The Software, Platforms and Middleware Changes occur ferociously and you need a partner who can provide stability. We’re here to help!

Aptude’s unique services provide your organization with critical priority support/response across a potentially technology-diverse mobile solution environment while containing cost.

With Aptude’s Mobile support you now have on-demand access to a pool of expert, dedicated, knowledgeable staff familiar with your mobile application system/frameworks. In addition, cost-minded and valuable sustainment capability allows your organization to turn from “product support” to “new product development/delivery” with minimal ramp-up time and cost. All this with a partner who understands your technology and related business. This support offers reliable, consistent capabilities that can only be matched by full-time dedicated employees.

Simplifying Mobile Application Support

Support Includes

Application Maintenance:

Product Enhancements— Adding new functionality (new apps, components, modules, interfaces, etc.)
Production support and application maintenance – corrective maintenance, bug fixes, production support and coordination with the L1 team if required

Mobile App Support Types

Aptude’s Mobile service support framework benefits from the fast amount of knowledge implementing Mobile based enterprise solutions across a number of platforms and technologies over the few years. In addition, Aptude’s mobile integration with internal as well as external enterprise client and vendor based applications provides a level of understanding beyond the mobile technology itself.

Dedicated Mobile App Support

Aptude deploys a dedicated team for the duration of the contract and the capabilities include coverage of L2, L3, L4 support. The team can be based at the client’s location, offsite (U.S. Based) and/or offshore per the requirements of the client. The model includes support SLA’s, Problem Management and communication / reporting

Shared or Retainer-Based Mobile App Support

This is a ticket-based or retainer-based model where a certain number of units or work hours can be purchased by the client and is focused around L2, L3 and L4 sup-port. Aptude’s support team supports multiple clients and has client level SLA’s. Normally, this support is provided offshore although it can be provide onshore (offsite) and onsite when needed. Semi-Annual reviews of the hour-utilization are measured to ensure efficiency.

Mobile App Support Levels

L1

Is the first line of support typically provided by an organization’s (internal or Aptude’s) help desk. Common customer related issues can typically be managed and served by the Tier-1 or L1 team. After identification of the problem the L1 team may assign it to an appropriate organization and/or technology (domain) owner.

L2

This support is more advanced than L1 and the technical staff are adept in the technology and products they are supporting.

L3

These technicians are typically experts in resolving issues and have the ability to support difficult problems and break fixes. The L3 team will have a deep understanding of the technology platform as well as the products they are supporting.

L4

This support may involve product or vendor support, engineers and developers where escalation to product engineers and even framework support entities be necessary.

Client Driven Value

The growth of custom mobile application development within the enterprise is exploding. With evolving and technically challenging platform options including open source solutions the importance and value of a mobile application support team with vast experience is more critical than ever!

Benefits

  A Mobile Support Center of Excellence (COE) dedicated to mobile application development support
  Long-Term Cost Containment Model of utilizing offsite and offshore teams
  Immediate availability of a mobile development team to make enhancements
  Problem Management resolution (resolving issues for permanence)
  Ability to ramp-up and ramp-down support resources and capabilities
  24/7 Mobile App Support

Keep Moving Forward with Aptude

Aptude is your own personal IT professional services firm. We provide our clients with first class resources in a continuous, cost-containment fashion.

Our support services will free up your senior IT staff from the overwhelming burden of day-to-day maintenance issues. Now they’ll have time to launch those new projects and applications you’ve been waiting for. Simply put, we can free up your resources and contain your costs. Let’s have a quick chat to discuss our exclusive services.

CONTACT US TODAY