TMS – Transportation and Logistics Application Support2018-10-04T16:23:11+00:00

24/7 Transportation and Logistics Application Support

Lower your costs, modernize your system and free up your internal IT department

Wouldn’t you like to work with and be supported by an IT professional services firm who knows the industry and understands all of the challenges that you’re facing? That’s why Aptude combines in-depth transportation industry knowledge with superior ITIL based application support to provide exceptional service and delivery. It’s what we do.

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Aptude, with almost eighteen years of information technology experience in and around transportation, can help you support your array of integrated applications.

Aptude started its journey in 1999 by creating an intermodal application that was used internationally by inland container and depot facilities managing storage and repair of intermodal equipment. Interfacing with steamship lines, business partners, trucking organizations was the just the beginning.

Aptude provides full service application development and support specifically to the transportation industry. Our transportation and logistics clients include some of the most successful and well-known in the world. We unceasingly work with all of our partners to support a myriad of applications, analytics, interfaces, integrations and communications to better serve their needs.

We’ve harnessed this knowledge to create a valuable application support services team dedicated to the art of transportation and logistics.

Common Challenges & Solutions

IT providers fail to understand the Transportation and Logistics industry

Solution

Aptude has been supporting IT initiatives within the transportation industry for almost 18 years

Transportation management system data models are not fully understood, hampering development of reports and analytics

Solution

As experts in the business intelligence field, we’ve helped numerous transportation industry leaders with complex reporting solutions

Multiple IT resources providing focus on B2B/EDI mappings when they could be better utilized in other areas

Solution

Our cost effective, dedicated support teams allow your resources to focus on mission-critical initiatives

Staff members challenged with supporting legacy applications (RPG, 4GL, J2ee) and not able to utilize their company and industry knowledge to help with more strategic initiatives

Solution

Legacy systems are still costly – find out how our other clients have cut these costs with our application support model

Variety of industry specific TMS and integrating systems make it difficult for IT providers to engage

Solution

Our teams have experience integrating with platforms such as PC Miler, Kerwill, Mile Maker, Mercury Gate, Czar Lite/Rate war and more

Support services include:

  B2B/EDI 24*7*365 support, maintenance and onboarding
  Oracle Transportation Management (OTM) – Support
  OTM 24*7*365 Monitoring (Interfaces, Integration, Agents, Server & Application performance)
  OTM upgrade services – On Prem to Cloud
  OTM New Client Onboarding
  OTM Existing Client Customization
  OTM Integration with Various Enteprise Applicaitons/Systems
  OTM Daily Reconciliation of financial and operational data
  Legacy Transportation Application Management Systems
  Transportation and Logistics Mobile Development and Support
  Database Support and Apps Database Support (OTM)
  Reporting and Analytics against Transportation Management Applications and related Implementation and Integration support
  Gate Automation and related integration Knowledge Management
  SOA Integration Support
  Legacy Transportation support services (RPG, iSeries)

ITIL Based Application Support

Aptude’s 24/7 Transportation and Support Services includes the use of ITIL based industry best of breed software (Cherwell) which can include the following management capability.

  Incident Management
  Change Management
  Problem Management
  Event Management
  Knowledge Management
  Release Management
  Request Fulfillment
  Service Asset & Configuration Management
  Service Catalog
  Service Level Management
  Service Portfolio Management

Gain Time, Increase Currency, Contact Us

It’s amazing how one quick email can change your life. Give us a shout! We’ll get back to you right away with the right person for what you’re looking to accomplish.

You don't have to go into a lot of detail now, we'll dial it in later.
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What our clients are saying…

schneider-national

Aptude provides onsite and offshore Oracle DBA support, which includes troubleshooting, back-up, recovery, migration, upgrades, and daily maintenance of Oracle database servers. Aptude has been working with our team for the past four years and we continue to use them and are satisfied with their work

Warren E., Schneider National

build

Aptude provided Build.com a Java, MySQL, Webservices and other UI based solution in the business domain of analyzing and reporting on user activities for our ecommerce website. Utilizing Omniture’s APIs to download, parse, and regenerate and upload back so that we could be more effective in our marketing. I was satisfied with their project work and delivery and would consider utilizing them for future projects.”  Build.com

Dan D., build.com

ugahead

Aptude provided us with Oracle DBA migration support, including an upgrade from Oracle 11.1 to Oracle 11.2, and the project was completed on time and to specifications. The project manager and project consultants were responsive and proactive, resulting in a successful conclusion to the work. I would definitely contract with them again, and have recommended them to other technical offices at the University of Georgia.

David C., University of Georgia

wolters-kluwer

Thank you for the hard work your team has put forth to staff the contract positions at Wolters Kluwer. Aptude has consistently scored high in our supplier carding and even more important you are a vendor we can always trust. I am especially impressed with your ability to tackle our positions that other vendors have not been able to fill.

Andrea G., Wolters Kluwer

It's What We Do