TMS – Transportation and Logistics Application Support2021-09-23T21:56:14+00:00

24/7 Transportation and Logistics Application Support

Lower your costs, modernize your system and free up your internal IT department

Wouldn’t you like to work with and be supported by an IT professional services firm who knows the industry and understands all of the challenges that you’re facing? That’s why Aptude combines in-depth transportation industry knowledge with superior ITIL based application support to provide exceptional service and delivery. It’s what we do.


Application Development

Aptude specializes in building applications that integrate into the enterprise, meeting our customer’s requirements far above off-the-shelf products in the market. As a Microsoft Certified Gold Partner and Oracle Gold Partner, Aptude has the resources and capabilities to architect and deploy comprehensive custom application solutions, whether your data is on-premise or in the cloud.

Aptude offers customized application development which allows your organization to make the most of its enterprise applications. We employ a customer-centric approach to deliver the specific value you expect to achieve from your investment in enterprise application software.

Aptude, with twenty years of information technology experience in and around transportation, can help you support your array of integrated applications.

We began our journey in the year 2000 by creating an intermodal application that was used internationally by inland container and depot facilities that were managing storage and repairs of intermodal equipment. Interfacing with steamship lines, business partners and trucking organizations was the just the beginning.

Aptude provides full service application development and support specifically to the transportation industry. Our transportation and logistics clients include some of the most successful and well-known in the world. We unceasingly work with all of our partners to support a myriad of applications, analytics, interfaces, integrations and communications to better serve their needs.

We’ve harnessed this knowledge to create a valuable application support services team dedicated to the art of transportation and logistics.

Common Challenges & Solutions

IT providers fail to understand the Transportation and Logistics industry


Aptude has been supporting IT initiatives within the transportation industry for almost 18 years

Transportation management system data models are not fully understood, hampering development of reports and analytics


As experts in the business intelligence field, we’ve helped numerous transportation industry leaders with complex reporting solutions

Multiple IT resources providing focus on B2B/EDI mappings when they could be better utilized in other areas


Our cost effective, dedicated support teams allow your resources to focus on mission-critical initiatives

Staff members challenged with supporting legacy applications (RPG, 4GL, J2ee) and not able to utilize their company and industry knowledge to help with more strategic initiatives


Legacy systems are still costly – find out how our other clients have cut these costs with our application support model

Variety of industry specific TMS and integrating systems make it difficult for IT providers to engage


Our teams have experience integrating with platforms such as PC Miler, Kerwill, Mile Maker, Mercury Gate, Czar Lite/Rate war and more

Support services include:

  B2B/EDI 24*7*365 support, maintenance and onboarding
  Oracle Transportation Management (OTM) – Support
  OTM 24*7*365 Monitoring (Interfaces, Integration, Agents, Server & Application performance)
  OTM upgrade services – On Prem to Cloud
  OTM New Client Onboarding
  OTM Existing Client Customization
  OTM Integration with Various Enteprise Applicaitons/Systems
  OTM Daily Reconciliation of financial and operational data
  Legacy Transportation Application Management Systems
  Transportation and Logistics Mobile Development and Support
  Database Support and Apps Database Support (OTM)
  Reporting and Analytics against Transportation Management Applications and related Implementation and Integration support
  Gate Automation and related integration Knowledge Management
  SOA Integration Support
  Legacy Transportation support services (RPG, iSeries)

ITIL Based Application Support

Aptude’s 24/7 Transportation and Support Services includes the use of ITIL based industry best of breed software (Cherwell) which can include the following management capability.

  Incident Management
  Change Management
  Problem Management
  Event Management
  Knowledge Management
  Release Management
  Request Fulfillment
  Service Asset & Configuration Management
  Service Catalog
  Service Level Management
  Service Portfolio Management

Download Today:

Your Guide to Transportation & Logistics

Logistics is getting more complicated. In this easy-to-digest book, we will be covering how data creates competitive advantages and greater efficiency in transportation. We will also be looking at the top use cases and trends for both artificial intelligence and business intelligence in the logistics industry.


Recent Transportation Posts

Keep Moving Forward with Aptude

Aptude is your own personal IT professional services firm. We provide our clients with first class resources in a continuous, cost-containment fashion.

Our support services will free up your senior IT staff from the overwhelming burden of day-to-day maintenance issues. Now they’ll have time to launch those new projects and applications you’ve been waiting for. Simply put, we can free up your resources and contain your costs. Let’s have a quick chat to discuss our exclusive services.


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