24/7 Transportation and Logistics Application Support
Lower your costs, modernize your system and free up your internal IT department
Wouldn’t you like to work with and be supported by an IT professional services firm who knows the industry and understands all of the challenges that you’re facing? That’s why Aptude combines in-depth transportation industry knowledge with superior ITIL based application support to provide exceptional service and delivery. It’s what we do.
Aptude specializes in building applications that integrate into the enterprise, meeting our customer’s requirements far above off-the-shelf products in the market. As a Microsoft Certified Gold Partner and Oracle Gold Partner, Aptude has the resources and capabilities to architect and deploy comprehensive custom application solutions, whether your data is on-premise or in the cloud.
Aptude offers customized application development which allows your organization to make the most of its enterprise applications. We employ a customer-centric approach to deliver the specific value you expect to achieve from your investment in enterprise application software.
Aptude, with twenty years of information technology experience in and around transportation, can help you support your array of integrated applications.
We began our journey in the year 2000 by creating an intermodal application that was used internationally by inland container and depot facilities that were managing storage and repairs of intermodal equipment. Interfacing with steamship lines, business partners and trucking organizations was the just the beginning.
Aptude provides full service application development and support specifically to the transportation industry. Our transportation and logistics clients include some of the most successful and well-known in the world. We unceasingly work with all of our partners to support a myriad of applications, analytics, interfaces, integrations and communications to better serve their needs.
We’ve harnessed this knowledge to create a valuable application support services team dedicated to the art of transportation and logistics.
Common Challenges & Solutions
Support services include:
✓ B2B/EDI 24*7*365 support, maintenance and onboarding
✓ Oracle Transportation Management (OTM) – Support
✓ OTM 24*7*365 Monitoring (Interfaces, Integration, Agents, Server & Application performance)
✓ OTM upgrade services – On Prem to Cloud
✓ OTM New Client Onboarding
✓ OTM Existing Client Customization
✓ OTM Integration with Various Enteprise Applicaitons/Systems
✓ OTM Daily Reconciliation of financial and operational data
✓ Legacy Transportation Application Management Systems
✓ Transportation and Logistics Mobile Development and Support
✓ Database Support and Apps Database Support (OTM)
✓ Reporting and Analytics against Transportation Management Applications and related Implementation and Integration support
✓ Gate Automation and related integration Knowledge Management
✓ SOA Integration Support
✓ Legacy Transportation support services (RPG, iSeries)
ITIL Based Application Support
Aptude’s 24/7 Transportation and Support Services includes the use of ITIL based industry best of breed software (Cherwell) which can include the following management capability.
✓ Incident Management
✓ Change Management
✓ Problem Management
✓ Event Management
✓ Knowledge Management
✓ Release Management
✓ Request Fulfillment
✓ Service Asset & Configuration Management
✓ Service Catalog
✓ Service Level Management
✓ Service Portfolio Management
Recent Transportation Posts
Aptude provides onsite and offshore Oracle DBA support, which includes troubleshooting, back-up, recovery, migration, upgrades, and daily maintenance of Oracle database servers. Aptude has been working with our team for the past four years and we continue to use them and are satisfied with their work
Aptude provided Build.com a Java, MySQL, Webservices and other UI based solution in the business domain of analyzing and reporting on user activities for our ecommerce website. Utilizing Omniture’s APIs to download, parse, and regenerate and upload back so that we could be more effective in our marketing. I was satisfied with their project work and delivery and would consider utilizing them for future projects.” Build.com
Aptude provided us with Oracle DBA migration support, including an upgrade from Oracle 11.1 to Oracle 11.2, and the project was completed on time and to specifications. The project manager and project consultants were responsive and proactive, resulting in a successful conclusion to the work. I would definitely contract with them again, and have recommended them to other technical offices at the University of Georgia.
Thank you for the hard work your team has put forth to staff the contract positions at Wolters Kluwer. Aptude has consistently scored high in our supplier carding and even more important you are a vendor we can always trust. I am especially impressed with your ability to tackle our positions that other vendors have not been able to fill.