SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based service management solution built to streamline the way you provide support and deliver services to your organization. Whether you have a small IT operation with basic IT ticketing needs or a large enterprise with a complex IT infrastructure and mature processes, SolarWinds Service Desk is designed to meet your current needs with the flexibility to scale and support your future business requirements.
- Full ITIL suite (incident, problem, change, release) paired with customizable automation
- Automated asset discovery with integrated CMDB for real-time impact on technology and services
- Powerful service catalog workflow engine and a user-friendly service portal
Automating processes within your service management strategy reduces repeat work to make it easier for your team to get stuff done. Our automations capabilities give you the tools you need to build rules that drive efficiencies with ticket routing, approvals, alerts and more.
Configuration Management DataBase Software
SolarWinds Service Desk configuration management database (CMDB) gives you greater visibility into the technology infrastructure of your entire organization. The connections between users, assets, and any other configuration items are now available at your fingertips, allowing you to better support your employees and the systems critical for their success.
Gain more visibility into your service desk… in one glance. With Service Desk dashboards, you have real-time snapshot into the current state of your service desk. Choose from a robust selection of out-of-the-box widgets, or build your own custom widgets to support your needs.
Automatically update asset and technology inventory for complete and accurate data from your IT infrastructure.
Employee Self Service Portal
Imagine if employees had a single portal for any service they’re looking for — from IT to HR to facilities and more. By submitting requests through the portal, service providers collect all of the information they need upfront to provide faster resolutions. And, the employees have a one stop shop to submit, search for, or connect with an agent for all of their internal needs.
Help Desk Knowledge Base
In your organization’s rapidly changing technological landscape, it is now more critical than ever to document resources to best support your technicians and your employees. A robust knowledge base provides a consolidated database of articles and solutions that can be easily referenced by anyone within your organization.
Your employees regularly interact with companies that deliver exceptional customer experiences. But, when they come to work, do they experience the same excellence from your service desk? Incident Management enables you to deliver world class service to your employees so that they’re more productive and effective in their jobs.
IT Asset Management
Today’s employee relies on technology more than ever before. From monitors to networking equipment, proper IT asset management allows you to easily control your technology landscape. Keep track of every asset within your organization to ensure employees are equipped with the tools they need to get their work done.
IT Change Management
Out with the old and in with the new. Changes aren’t always easy. Especially when changes impact your organization and your employees. An effective ITIL change management process includes clear communication to the people affected, preventing (or at least reducing) frustration while improving service quality and consistency across the day-to-day operations of your company.
You may not be able to completely prevent incidents from becoming problems, but you can quickly identify problems and their root causes. When a major problem impacts your employees, it’s critical to escalate this issue through your internal ITIL framework and processes so it can be quickly resolved – ensuring your employees and your organization remain productive.
You have your service desk and all of the data that comes with it. How can you consolidate this data to identify what is working and what is not working? Our reporting capabilities allow you to quickly identify areas for continued improvement.
Service Desk Mobile App
Just as your employees need the tools necessary to work when and where they want, your technicians need to be just as capable of providing support whether it’s from the office, the field, or home. Our iOS and Android applications allow your team to support the organization from our IT app anywhere, on any device.
Some of our Clients Include…
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What our clients are saying…
Aptude provides onsite and offshore Oracle DBA support, which includes troubleshooting, back-up, recovery, migration, upgrades, and daily maintenance of Oracle database servers. Aptude has been working with our team for the past four years and we continue to use them and are satisfied with their work
Aptude provided Build.com a Java, MySQL, Webservices and other UI based solution in the business domain of analyzing and reporting on user activities for our ecommerce website. Utilizing Omniture’s APIs to download, parse, and regenerate and upload back so that we could be more effective in our marketing. I was satisfied with their project work and delivery and would consider utilizing them for future projects.” Build.com
Aptude provided us with Oracle DBA migration support, including an upgrade from Oracle 11.1 to Oracle 11.2, and the project was completed on time and to specifications. The project manager and project consultants were responsive and proactive, resulting in a successful conclusion to the work. I would definitely contract with them again, and have recommended them to other technical offices at the University of Georgia.
Thank you for the hard work your team has put forth to staff the contract positions at Wolters Kluwer. Aptude has consistently scored high in our supplier carding and even more important you are a vendor we can always trust. I am especially impressed with your ability to tackle our positions that other vendors have not been able to fill.